Frequently Asked Questions

After your order, you will immediately receive a confirmation via email. We will then let you know which 2-hour time window we will be delivering in:

• Next-day delivery: you will hear before 09:00 AM which time slot we will be arriving in.
  
• Delivery in a few days or weeks: you will receive your time slot no later than 09:00 PM the evening before delivery.

Would you like to receive your order at a later date? No problem! You can indicate this in the delivery calendar or mention it in the notes with your order. Delivery is even possible in a few months' time.

Have you changed your mind about the color or composition, or would you like to cancel your order after all? If so, please contact us. We are happy to help.

For every product, it is indicated whether it is in stock. This way, you can see immediately if it can be delivered as early as tomorrow or if a longer delivery time applies.

At Loungesetland, you pay no delivery costs. All our garden furniture is delivered to your home for free by our own delivery staff. This way, you can be sure that your order arrives safely and is placed with care.

We provide standard free shipping in the Netherlands, Belgium, and Germany. For other countries within Europe – such as Austria, Italy, or Spain – please contact us. We will then provide a personalized proposal, as separate shipping rates apply for these destinations.

Yes, we require you to be present during delivery so that our delivery staff can place the garden furniture safely and in the correct spot. If this is truly not possible, please contact us – then we will look for a solution together.

Of course, please contact us as soon as possible via phone, email, or WhatsApp.

We always unpack and assemble Apple Bee furniture. For other brands, we offer our Convenience Service – assembly & no waste. Without this service, our delivery drivers will place the furniture in the desired spot in the garden, but it will remain in the box.

Yes, at Loungesetland you can return your order free of charge within 14 days of delivery. Simply reply to your order confirmation email and let us know that you would like to return it. We will then contact you and let you know when we will come to pick up the product.

After receipt of the returned product, we will refund the purchase amount to your account within 5 working days.

Yes, when purchasing multiple pieces of garden furniture or a large order, we can often offer a special price or quote. Feel free to contact us to discuss the possibilities.

Yes, we also supply garden furniture to businesses, the hospitality sector, and projects. Please contact us for a custom quote.

Yes, all the cushions we sell have removable covers. You can simply wash these at a maximum of 30 degrees.

Yes, all our lounge sets come with cushions included as standard, unless otherwise stated with the product.

Our cushions are made of quality textiles, but prolonged exposure to bright sunlight may cause slight discolouration over time.

How to prevent this:

• Store cushions in the shade or indoors when not in use.
  
• Do not leave them to dry or lie in direct sunlight.
  
• Use a storage box or breathable cover for long-term storage.

Reply to your order confirmation email and attach photos of both the damage and the product. We will then contact you to resolve this properly together.

Depending on the product and the specific part, we can order it for you or send it to you. Even if the product was not purchased at Loungesetland, it is possible in some cases for us to supply parts.

With us, you can pay safely and easily using:

• iDEAL
  
• PayPal
  
• Klarna Pay Later
  
• Riverty
  
• In3 (pay in 3 installments, 0% interest)
  
• SprayPay
  
• Credit card (AMEX, Visa, Mastercard)
  
• Cash
  
• VVV Gift Cards

Yes, at Loungesetland you are always assured of the best price. Do you see the same product cheaper elsewhere? Contact us via phone, email or WhatsApp, and we will match that offer immediately.